STUDIO
Studio is a social media engagement and collaboration solution that enables businesses to manage social content across the entire enterprise and for multiple brands. With its flexible access control and workflow features, Studio enables centralized, distributed, or hybrid approaches to social media engagement.
engagement + moderation + workflow + audit + backup
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Studio is the world's most powerful social media engagement platform.
Social media is part of your company's DNA. It impacts every part of the organization from marketing and public relations to customer support and legal. In many cases, internal efforts are complemented by the efforts of partners such as agencies. Studio allows collaborative workflow between distributed users within your organization or with external partners such as agencies or consultants.
When it comes to social media, do you know what your employees or agents are saying? By the time you find out, it may be too late. Studio enables your business to safely engage in social media, maintain consistent brand messaging, and ensure adherence to both internal policy and regulatory guidelines.
What is Studio?
Social media platforms like Twitter and Facebook provide your customers and employees an open channel to engage in genuine, real-time communications. By virtue, the very openness of these channels exposes the corporation to risk.
Studio by SocialVolt is a web service that enables your social media engagement with an author-review process. It allows you to block use of profanity in outbound messages, allows you to create custom dictionaries of words or phrases you want to review and allows you to back up, archive and audit all your social media accounts.
At SocialVolt we’re serious about protecting your company’s image.
How does it work?
Studio is simple. With our familiar user-interface, it’s a breeze to get started engaging with your target audience. Create authors, reviewers and brands, block keywords and create custom dictionaries for words or phrases you want to review before publishing. By acting as a proxy, Studio allows you to create your own dictionary of words to flag for review – and everything is logged to a detailed audit trail.
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Studio works for all type of businesses, agencies & customer service departments.
Any company with social media authors should consider the impact of a disgruntled employee or even a simple mistake that could impact your brand image negatively. Studio even works for regulated industries such as financial, healthcare, insurance, education, pharmaceutical, government as well as for advertising agencies and public relations firms.
Studio works for customer service, sales and marketing.
Instead of living in the dark ages and avoiding social media completely, Studio gives management, HR, legal and compliance the management tool they need to enable their employees to use social on behalf of the company. Studio encourages and enables real-time conversations with your target audience.
Audited lately?
Until now, companies under the scrutiny of regulators have had little or no options for using social media. Whether it's FINRA, FDA, FDIC, state insurance regulators, the SEC or simply internal policies, Studio keeps your examiners and internal policy makers happy. Now, when an examiner arrives and asks if your company is using social media you can answer with confidence.
Streamline your workflow, expand your reach and grow your followers.
Studio provides a simple review process that drastically reduces the time it takes to review & approve messages. If you're in a business where policies and regulations are getting in the way of real-time communications - where 30 days worth of tweets are approved in batches by someone in legal - Studio is for you. Now your organization can enjoy a streamlined process that enables you to engage in social media in the real-time manner your customers expect.
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Engage with your customers.
Studio is for any business that wants to take advantage of social media but must mitigate the risks associated with the social web. Any company with social media authors should consider the impact of a disgruntled employee or even a simple mistake that could impact your brand image negatively. Studio works for regulated industries such as financial, healthcare, insurance, education, pharmaceutical, government, even advertising agencies.
Company-wide social media.
Now, for the first time, companies have a management tool that easily enables multiple users to engage on behalf of the business. Enable employees with company Twitter or even Facebook accounts in the same way email accounts are now issued - and feel secure that they're being used appropriately. All with the credentials of your accounts maintained securely.
One tool to rule.
Until now, managing social media required a myriad of software tools, none of which work together. Studio allows corporations to engage with customers across the entire enterprise, create and enforce policy, research user activity, and mitigate the risks associated with social medial.
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Moderation helps mitigate real risks.
The risks associated with publishing content in realtime impact every part of any company engaging on the social web. Content moderation is the only real way to minimize those risks. Studio enables content authors to work in realtime while keeping a watchful eye for content that could be embarrassing, or worse. Studio helps you proactively manage your social media publishing efforts by scanning all outbound content for profanity and keywords. Studio allows you to easily enable authors and reviewers while helping you to maintain real-time, authentic conversations with your audience.
Custom review dictionaries.
Administrators can build custom review dictionaries as well as custom blocked word dictionaries. Studio then listens for any use of those words and either flags them for review or blocks them entirely. Reviewers automatically receive alerts notifying them that they have messages awaiting their approval.
Import custom dictionaries specific to your industry.
Whether it's HIPAA, FINRA, FDIC, insurance regulators or internal policies, Studio makes it easy to block or review words and phrases specific to your company or industry.
Flexible profanity filter.
Block outbound use of profanity, hate and sexual terms using one of our six severity settings. Studio allows corporations to engage with customers across the entire enterprise and makes meeting compliance regulations and internal policies a breeze.
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Author, review, comment & more.
Easily create authors and reviewers. Authors create and post content to their social media accounts in a familiar user-interface while reviewers are notified if any content requires approval. Content is flagged for review if it contains words in the review dictionary.
An integrated review process allows for internal collaboration.
Authors create and post content to their social media accounts in a familiar user-interface while reviewers are notified if any content requires approval. Content is flagged for review if it contains words in your custom review dictionary or blocked if it contains profanity or words on your custom blocked word dictionary.
Easily designate reviewers.
Any user can be designated as a reviewer. Once added, reviewers receive notifications when messages are awaiting approval.
Approve or deny messages.
Studio's intelligent filtering engine monitors messages and flags those which require review. Authorized reviewers can easily approve or deny messages and hold a dialog with authors - all of which is written to the detailed audit trail.
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Social media backup & audit made easy.
All activity is recorded to Studio’s detailed audit trail. Impress your regulatory examiners, human resources or even the CEO with complete research capabilities into user activity. Want to know what Jane tweeted last April between 2PM and 4PM? No problem.
Safeguard all your social media accounts.
Another serious security risk many companies take is allowing each author access to login credentials to key company social media accounts. Now, with Studio login credentials are obscured from all but administrators. Administrators can allow anyone to be an author, but they don't have authority to change account passwords or otherwise edit the account profile.
Backup & archive all of your social media accounts.
All social media accounts are backed up and archived starting the day you sign up. Your complete timeline, save searches, direct messages, favorites, lists, mentions, wall posts and comments are all stored securely.
SocialVolt Studio is secure!
SocialVolt’s servers are located off-site in a secure co-location datacenter where everything is monitored 24 x 7. We never store passwords in plain text and we never share your data – period.
Up & running in a flash.
Studio is ready to use as soon as you sign up. Simply add your social media accounts and you’re immediately up and running. Then you can add users and designate them as authors or reviewers. And, setting up review rules is a snap. No software to install, no servers to worry about, no patches to apply. And because it’s web-based, you can access Studio anywhere, from any device. Studio works for small or large teams. Your entire company can begin engaging with your customers in a safe and manageable way.
